Welcome to Ingredientkart.com! We aim to ensure that you're fully satisfied with every purchase. Our return and cancellation policy is designed to be straightforward, user-friendly, and in line with Indian e-commerce regulations.

14-Day Return Window

We offer a 14-day return period starting from the date of delivery, giving you enough time to initiate a return if needed. This policy is applicable to all items purchased from www.ingredientkart.com.

Return Eligibility

To qualify for a return, please make sure that:

• The item is in its original, unused, and unworn condition.
• All original tags, labels, and packaging are intact.
• Proof of purchase, such as a receipt or order confirmation, is provided.
• The item is not classified under a non-returnable category, such as perishable goods, custom orders, or hygiene-related products.

How to Initiate a Return

To begin a return, contact our customer support team at ingredientkart@gmail.com. Once your return request is approved, we will provide detailed instructions on how and where to send back the item. Please note that returns sent without prior approval will not be accepted.

Refund Processing

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 5-10 business days. Please be aware that additional time may be required by your bank or credit card company to process and post the refund. Original shipping costs are not refundable unless the item was defective or an error occurred with the order.

Defective or Damaged Items

If you receive a defective or damaged product, please notify us within 14 days of delivery. We will arrange a return or replacement at no extra cost. Please include photos of the defect or damage when initiating the return.

Exchanges

Currently, we do not offer direct exchanges. If you would like to exchange an item, we recommend returning the original item and placing a new order for the replacement.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at ingredientkart@gmail.com. Orders cannot be canceled once they have been shipped, but you may return the item following our return policy.

Customer Support Hours

Our customer support team is available from 9 AM to 5 PM IST, Monday to Friday. For any questions or assistance, please reach out to us through our Contact Us page.

Ordering Process

Placing an order on Ingredientkart.com is simple:

1. Add your desired items to your cart.
2. Proceed to checkout and provide delivery details.
3. Complete the payment process.
4. Once payment is confirmed, your order will be processed, and an order confirmation will be sent to your email.

No Minimum Order Requirement

We do not impose a minimum order value, making your shopping experience easy and flexible.

Contact Information

For further assistance or inquiries, please contact us:

Email: ingredientkart@gmail.com
Address: P NO 27, L.B Nagar Main Road, Hakeemabad Colony, Chintalakunta, Hyderabad, Rangareddy, Telangana, 500070
Mobile: +91 8125333933
Business contact hours: 09AM to 5PM IST

Thank you for choosing Ingredientkart – your satisfaction is our priority.